-การจัดส่งสินค้าในประเทศไทย

① ระยะเวลาการจัดส่ง กรุงเทพ - ปริมณฑล ภายใน 2-3 วัน ต่างจังหวัด ภายใน 3-5 วัน นับจากวันสั่งซื้อสินค้า (ไม่รวมวันเสาร์-อาทิตย์ /วันหยุดราชการ)

•ระยะเวลาจัดส่งไปยังพื้นที่พิเศษ ( นราธิวาส ยะลา ปัตตานี และเกาะสมุย) จะใช้ระยะเวลาจัดส่งเพิ่มอีก 2-3 วัน

② กรณีรับสินค้าที่เซเว่นอีเลฟเว่น ไม่มีค่าบริการจัดส่ง

•ในกรณีรับสินค้าที่ร้านเซเว่นอีเลฟเว่น จะมี SMS เเจ้งเตือนเมื่อสินค้าพร้อมให้รับได้ที่ร้าน 

(รับสินค้าภายใน 7 วันหลังจากได้รับ SMS)

•การรับสินค้าที่เซเว่นอีเลฟเว่น ต้องนำหลักฐานมาแสดง ข้อความที่ได้รับจากทางโชเลิฟ หรือ ใบเสร็จ และต้องแสดงบัตรประชาชนของผู้ซื้อทุกครั้ง

③ กรณีรับสินค้าที่บ้าน มีค่าบริการจัดส่ง

•ในกรณีรับสินค้าที่บ้าน กรุณารอขนส่งโทรแจ้งยืนยันวันจัดส่งสินค้า

•หากผู้จัดส่งพยายามติดต่อผู้รับหลายครั้งและไม่สามารถติดต่อได้สินค้าจะถูกตีกลับคืน

(หากมารับสินค้าช้ากว่าระยะเวลาที่บริษัทกำหนด จะไม่สามารถคืนเงิน/คืนสินค้าได้ไม่ว่ากรณีใดๆ)

ㅇ 주문취소

  - 결제대기, 결제완료 상태인 경우에는 가능(신용카드, 휴대폰 결제 시), 무통장입금 시에는 +1일 소요됨

  - 상품준비중, 배송중 상태인 경우 불가

ㅇ 환불/반품/반송

  - 결제대기, 결제완료 상태인 경우에는 당일 환불가능(신용카드, 휴대폰 결제 시), 무통장입금 시에는 +1일 소요됨

  - 상품준비중, 배송중 상태인 경우 고객센터 또는 1:1문의를 통해 신청 가능, 상품이 배송중일 시 [반송비 5,000원(도서산간 10,000원)/송장 개수 기준] 무통장으로 선입금 후 환불 진행

  - 배송완료, 구매확정 상태인 경우 수령일로부터 7일 이내 고객센터 또는 1:1문의를 통해 신청 가능, [반송비 5,000원(도서산간 10,000원)/송장 개수 기준] 무통장으로 선입금 후 환불 진행

  ★ 환불 및 반품 절차

     ① 고객센터 또는 1:1문의를 통해 신청

     ② 반송비 5,000원을 꽁쇼핑의 무통장입금 진행(도서산간 10,000원)/송장 개수 기준

     ③ 상품이 아직 배송중인 경우 수취거부를, 이미 수령하신 경우 박스에 재포장 후 대기

     ④ 입점사에서 보낸 반송택배기사를 통해 상품 반송 진행

     ⑤ 반송된 상품이 입점사의 물류창고로 수령 및 상품 상태확인

     ⑥ 상품에 이상이 없을 경우 환불 진행

  ★ 환불 기준

     ① 밀봉스티커 등의 밀봉처리가 된 상품은 미개봉 상태여야 함

     ② 상품 택이 있는 제품은 택을 제거하지 않아야 함

     ③ 상품 사이즈 비교 등을 위해 착장 시 화장품, 이물질 등이 묻어 변질 시 불가

     ④ 수령 시 배송 중 상품에 하자가 있는 경우 환불 가능 무통장으로 선입금 후 환불 진행

ㅇ 교환

  - 배송완료, 구매확정 상태인 경우 수령일로부터 7일 이내 고객센터 또는 1:1문의를 통해 신청 가능, [반송비 5,000원(도서산간 10,000원)/송장 개수 기준] 무통장으로 선입금 후 교환 진행

  ★ 교환 및 반품 절차 

     ① 고객센터 또는 1:1문의를 통해 신청

     ② 반송비 5,000원을 꽁쇼핑의 무통장입금 진행(도서산간 10,000원)/송장 개수 기준

     ③ 상품을 박스에 재포장 후 대기

     ④ 입점사에서 보낸 반송택배기사를 통해 상품 반송 진행

     ⑤ 반송된 상품이 입점사의 물류창고로 수령 및 상품 상태확인

     ⑥ 상품에 이상이 없을 경우 교환 진행

  ★ 교환 기준

     ① 밀봉스티커 등의 밀봉처리가 된 상품은 미개봉 상태여야 함

     ② 상품 택이 있는 제품은 택을 제거하지 않아야 함

     ③ 상품 사이즈 비교 등을 위해 착장 시 화장품, 이물질 등이 묻어 변질 시 불가

     ④ 수령 시 배송 중 상품에 하자가 있는 경우 맞교환 가능

ㅇ 소비자분쟁해결 기준(공정거래위원회 고시)에 따라 피해를 보상받을 수 있습니다.

ㅇ A/S는 상세페이지 상단에 표기된 '상품문의 연락처'로 문의하시기 바랍니다.